Privacy Policy

Last updated: October 2025

1. Introduction

This Privacy Policy describes how ProcessWatch Technologies, LLC (“we,” “us,” or “our”) collects, uses, and protects information in connection with the ProcessWatch platform, a secure, cloud-based SaaS solution for Managed Service Providers (MSPs).

2. Information We Collect

We collect only the information necessary to deliver and improve the ProcessWatch service, including:

• Account Information: Name, email address, company name, and contact details provided during sign-up or inquiries.
• Alert Data: Emails and alert metadata sent by customers for processing and display within their dashboards.
• Usage Data: Non-identifiable analytics about platform performance and error logging to enhance reliability and support.

3. How We Use Information

We use the information we collect to:

• Provide and maintain the ProcessWatch service
• Improve functionality, performance, and user experience
• Respond to support requests and inquiries
• Comply with legal obligations and prevent abuse

4. Data Ownership and Retention

All alert data remains the property of our customers. We process this information solely for the purpose of delivering insights through ProcessWatch. Email-based alert data is retained only as long as necessary to provide the service and may be automatically purged as configured by the user’s account.

5. Data Security

We implement administrative, technical, and physical safeguards to protect information against unauthorized access, loss, or alteration. Data transmitted between your systems and ProcessWatch is encrypted in transit using TLS. Access to infrastructure is restricted to authorized personnel only.

6. Sharing of Information

We do not sell, rent, or trade customer data. We may share limited information with trusted service providers (such as hosting or analytics vendors) under confidentiality and data protection agreements. We may also disclose information when required by law or to protect our rights.

7. Cookies and Tracking

Our website may use minimal cookies or analytics tools to understand aggregate visitor behavior. These cookies do not collect personally identifiable information and can be disabled in your browser settings without affecting core functionality.

8. Third-Party Links

The ProcessWatch website may include links to third-party sites. We are not responsible for the privacy practices or content of those sites.

9. Data Transfers

ProcessWatch Technologies, LLC is headquartered in the United States. By using our service, you consent to the transfer and processing of your information in the U.S., subject to appropriate safeguards.

10. Children’s Privacy

ProcessWatch is intended for business users and is not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

12. Contact Information

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us at:

ProcessWatch Technologies, LLC
Email: privacy@processwatchtech.com